ServiceNow

Use the ServiceNow node to automate work in ServiceNow, and integrate ServiceNow with other applications. Ensemble has built-in support for a wide range of ServiceNow features, including getting business services, departments, configuration items, and dictionary as well as creating, updating, and deleting incidents, users, and table records.

On this page, you'll find a list of operations the ServiceNow node supports and links to more resources.

Credentials

Refer to ServiceNow credentials for guidance on setting up authentication.

Basic operations

• Business Service
  • Get All
• Configuration Items
  • Get All
• Department
  • Get All
• Dictionary
  • Get All
• Incident
  • Create
  • Delete
  • Get
  • Get All
  • Update
• Table Record
  • Create
  • Delete
  • Get
  • Get All
  • Update
• User
  • Create
  • Delete
  • Get
  • Get All
  • Update
• User Group
  • Get All
• User Role
  • Get All

Example usage

This Pathway allows you to get the 50 most recent incidents and view only the desired fields. This example usage Pathway uses the following nodes:

• Start
• ServiceNow

1. Start node

The start node exists by default when you create a new workflow.

2. ServiceNow node

1. First enter credentials, you can find out how to do that here.
2. Select Incident from the Resource dropdown.
3. Select Get All from the Operation dropdown.
4. Click Add Option and select Fields.
5. Use the dropdown to select the fields you want to view, here we used Close code, Severity, Sys ID, and Resolve time.
6. Click on Execute Node to run the workflow.