Zendesk

Use the Zendesk node to automate work in Zendesk, and integrate Zendesk with other applications. Ensemble has built-in support for a wide range of Zendesk features, including creating, and deleting tickets, users, and organizations.

On this page, you'll find a list of operations the Zendesk node supports and links to more resources.

Credentials

Refer to Zendesk credentials for guidance on setting up authentication.

Basic Operations

• Ticket
  • Create a ticket
  • Delete a ticket
  • Get a ticket
  • Get all tickets
  • Recover a suspended ticket
  • Update a ticket
• Ticket Field
  • Get a ticket field
  • Get all system and custom ticket fields
• User
  • Create a user
  • Delete a user
  • Get a user
  • Get all users
  • Get a user's organizations
  • Get data related to the user
  • Search users
  • Update a user
• Organization
  • Create an organization
  • Delete an organization
  • Count organizations
  • Get an organization
  • Get all organizations
  • Get data related to the organization
  • Update a organization

Example Usage

This Pathway allows you to create a ticket in Zendesk. This example usage Pathway would use the following two nodes. - Start - Zendesk

1. Start node

The start node exists by default when you create a new workflow.

2. Zendesk node

1. First of all, you'll have to enter credentials for the Zendesk node. You can find out how to do that here.
2. Enter the description of the ticket in the Description field.
3. Click on Execute Node to run the workflow.